7 Dimensions of Customer Satisfactions
Consistent quality Committed delivery Customised product mix Contemporary product Competitive price Complaint settlement Customer service
Month: January 2019
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Productivity
High wages with low productivity – Charity Low wages with high productivity – Exploitation Low wages with low productivity – Suicide High wages with high productivity – Progress Management Thoughts!! Productivity is the measure of converting resources into profit. Productivity needs to be cultivated and encouraged through hard work, a supportive corporate culture and an…
Rust preventive compound yellow
Formulation guidelines Melt match wax = 25 kg Thin with wool grease (lanoline) = 100 kg. Cool and add mineral turpentine oil = 126 kg Yield: 300 Litres. Thin down with required viscosity. Specific gravity at room temperature 0.84
A very simple formula for brake fluid
Any one can make brake fluid by simple mixing. Raw caster oil = 250 ml Diacetone alcohol = 250 ml Mix them thoroughly without foaming. The brake fluid is ready.
Non-ionic Bowl Cleaner formula guideline
Formulation # Materials Weight % 1. Water 67.0 2. 78% Phosphoric acid – Industrial grade 4.0 3. Non-ionic surfactant* 0.5 4. Acid thickener 4.0 5. 37% Hydrochloric acid solution 24.5 Supply viscosity @ 20 deg C = 1750 cps pH = 1.3 Specific Gravity @ 25 deg C = 1.049 Bulk density @ 25 deg…
Effective salary negotiation
Never discuss salary until you have been offered the job. Let the employer make the first move when discussing salary. Don’t necessarily accept the first offer. Don’t sell yourself too cheaply. If insisted, tell the range of salary expected.
Content development projects
Who can do this project Unemployed graduates College students who are in need of some monetary support for their living or study expenses Educated Housewives or home-makers Research scholars Those who are good in English or Tamil type word processing Standards Good quality typing Good layout knowledge Good word-processing speed Good communication in English or…
Activity list of a Manager
Visiting customers Visiting suppliers Queries from staff over technical matters Customer complaints Planning and control work Training Supervision Reading mails Chasing overdue accounts Checking stocks and reordering Attending Management meetings Recruiting Handling staff problems Interpersonal skill
5 Major functions of an organisation
Finance Production Marketing Administration Information processing
Checklist for a purchase manager to select a good supplier
# Details 1 Delivery 2 After-sales service or availability of spare parts 3 Previous good experience of the product 4 Proximity of supplier 5 Security of supply 6 General reputation of supplier 7 The volume of other goods purchased from the same supplier 8 Good personal relationship with salesman and technical staff of the supplier…
Lab testing methods for evaluation of a coating
Pigment testing as per IS 33 Solvent testing as per IS 82 Evaluation of paints and pigments Testing plastic and rubber components Salt spray resistance Humidity resistance Accelerated QUV weatherometer test Bend test Impact resistance test Water analysis Acid / alkali / fertilizer / water resistance tests Cross hatch test Glossmeter reading in 20 deg,…